Get Extra 10% OFF Your First Purchased
100% CLEAN, NON-IRRITATING
FREE SHIPPING ON ALL U.S. ORDERS

Refund policy

At Ann's Beauty, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 15 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused, unopened, and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, inserts, and documentation (if applicable).
  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including but not limited to:

  • Opened or used skincare products
  • Opened cosmetics or beauty products
  • Gift cards
  • Clearance, promotional, or final sale items
  • Personalized or custom-made products
  • Products damaged due to misuse or improper handling

How to Start a Return

To request a return, please contact our Customer Support team before sending any items back.

Email: support@annsbeauty.com

Please include:

  • Your full name
  • Order number
  • Reason for the return
  • Photos of the item (if the item is damaged or incorrect)

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to:

  • An incorrect item sent by Ann's Beauty
  • A defective or damaged product received
  • An error made during order fulfillment

We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Once verified, we will arrange a replacement or issue a refund at no additional cost to you.

Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Shipping Charges

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been dispatched, it can no longer be canceled.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return the eligible product (if applicable) and place a new order.

International Returns

We proudly ship worldwide.

International customers are responsible for:

  • Return shipping costs
  • Customs duties, taxes, and import fees associated with the return

Shipping fees, customs charges, and import duties are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Ann's Beauty
1156 Pondcypress Dr
Montgomery, Alabama 36117
United States

Email: support@annsbeauty.com

We are committed to providing exceptional customer service and will do our best to resolve any concerns promptly and fairly.